Transparent policies so you can shop with confidence. We ship worldwide from Liberec, Czech Republic, back every part with a 1-year warranty, and offer 30-day hassle-free returns.
From Liberec, Czech Republic to 50+ countries
All in-stock orders ship in 1–2 business days
Hassle-free returns on unused items
Every part covered against defects
Tracking number provided for every order
Visa, Mastercard, Amex, Apple Pay & Google Pay via Stripe
We ship worldwide from our headquarters in Liberec, Czech Republic. Whether you are in the United States, Canada, the EU, the UK, Australia, or anywhere else, we can get your parts to you. Personal pickup from our Liberec showroom is also available by appointment — select "Personal pickup" at checkout.
All in-stock orders are dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or Czech public holidays are processed the next business day. You will receive a dispatch confirmation email with your tracking number as soon as your order ships.
Domestic (Czech Republic): 1–2 business days via Czech Post or PPL. EU: 3–7 business days via DHL Express or standard tracked mail. USA & Canada: 5–10 business days via DHL Express or tracked airmail. Rest of world: 7–21 business days depending on destination. These are estimates and not guarantees — customs clearance in your country can add time.
Shipping is calculated at checkout based on destination, package weight, and selected carrier. Free shipping is available on qualifying orders — the threshold is shown in your cart. Any import duties, taxes, or customs fees are the responsibility of the buyer and are not included in the order total.
Every order is shipped with a tracking number. You will receive it by email within 24 hours of dispatch. You can track your package on the carrier's website. If you have not received a tracking number within 2 business days of your order, contact us at goplayparts@gmail.com.
Unused, unopened items may be returned within 30 days of delivery for a full refund of the product price. To start a return, email goplayparts@gmail.com with your order number and the reason for return. We will reply with a return address and instructions.
If a part arrives damaged or defective, we will replace it at no cost — including return shipping. Contact us within 14 days of delivery with a photo of the issue and we will arrange a free replacement or full refund.
Return shipping for defective or incorrectly shipped items is covered by GoPlay Parts. For non-defective returns (change of mind, ordered the wrong part), return shipping is the buyer's responsibility. Original outbound shipping is non-refundable.
Refunds are issued to the original payment method within 5 business days of us receiving the returned item. Depending on your bank, it may take an additional 3–5 days for the refund to appear on your statement.
Every part we sell carries a 1-year warranty covering defects in materials and workmanship. If a part fails under normal use within the warranty period, contact us with your order details and we will send a free replacement. The warranty does not cover damage caused by improper installation, modification, or accidental damage.
Items sold explicitly "For Parts or Repair" are sold as-is and are not eligible for return or refund unless the item received is materially different from what was described on the product page. These items are clearly marked on the product page and in the product name.
Our support team responds within 24 hours.